Frequently Asked Questions

Americold’s IT infrastructure is second to none – we work with top-tier providers who specialise in supply chain systems to ensure we’re at the forefront of what’s available.

Our WMSs are the brains behind inventory management, planning, and electronically building order instructions for our Associates and systems to fulfill. You’re able to customise pallet builds so orders are loaded sequentially for ease of use at the destination, be it a distribution center or an aisle in a grocery store.

We can even support your pallet management program within our systems if you have one.

Our WMSs work through Warehouse Execution Systems to control multiple solutions, such as Automated Storage and Retrieval Systems, Automated Guided Vehicles, pallet moles, pallet transportation systems, lifts, and pallet wrapping and labeling equipment.

With our linked facility network, we’re able to provide visibility to all of your inventory, no matter where it is across our network. And we’ve streamlined our truck appointment process by introducing Online Appointment Scheduling through i-3PL.

Americold’s Warehouse Management Systems are fully integrated, meaning that you have complete control of you supply chain and inventory through our i-3PL system. Access it on any computer, tablet, or smart phone. Reach out to us if you’d like to know more information and a system demonstration.

Americold owns and operates sites around the world – see our locations here.

Warehouse Management Systems manage common operations such as inventory control, customer orders, and auditing whereas Warehouse Execution Systems are typical in facilities with moderate-to-heavy levels of automation. The WES generally interfaces with the WMS to organise and optimise the flow of work required to assemble and ship orders. In addition, the WES interfaces with the automation controls to execute the work – it’s the WES that controls the robots!

Americold strives to deploy only the most appropriate types and amounts of automation given the circumstances – we don’t automate for automation’s sake. Because of this philosophy, we have a number of different technologies in use today and in our plans for the future. Semi-automated systems, such as pallet shuttles operating in deep storage racking and forklift-attached layer pickers, are used in addition to highly automated systems such as pallet load Automatic Storage and Retrieval Systems, robotic layer pickers, pallet mono-rails, and case buffer/sequencing technologies with robotic palletisation. All are designed to the specifications we require and, of course, to operate in our temperature-controlled environments.

Our in-house supply chain engineers and architects are industry experts in all forms of automated design. We have full-line facility design capabilities, competitive with any paid consulting firm, and the full process is in-house: Design, Build, Operate. We have extensive experience in rationalisation of technologies through data analysis, design alternative evaluation, supplier selection, and business case assessment.

Americold primarily owns its facilities, though in some cases Americold provides staff for customer-owned facilities or leases buildings if that’s a better fit for a specific program or location. Learn more about our sites on our Facilities page.

Our symbol is COLD and our stock is traded on the New York Stock Exchange (NYSE).

Our Australian Support Center (ASC) is located at 560 Reservoir Rd, Prospect NSW 2148. In addition, we have business development and operations offices located internationally in the United States, New Zealand, Canada, and Argentina. Visit our Facilities page for more information and an interactive map.

No problem, it happens to all of us. Got to www.i-3PL.com and click on the appropriate link on the login form.

We have a help desk available to support you – simply call 1-877 762 5457 (US Number).

Americold customers can be setup with i-3PL quickly and conveniently – simply visit www.i-3PL.com and select “Need to sign-up for an account” under the login window.

Our Support Center in Argentina is located at Del Valle e/ Circunvalación y del Arado, Mercado Central de Buenos Aires, Aut. Ricchieri y Boulogne Sur Mer, B1771AOA -Tapiales, Buenos Aires, Argentina. In addition, we have business development and operations offices located throughout the world.  Visit our Facilities page for more information and an interactive map.

What Is a Real Estate Investment Trust? The United States of America Congress established real estate investment trusts (REITs) in 1960 as an amendment to the Cigar Excise Tax Extension of 1960. The provision allows individual investors to buy shares in commercial real estate portfolios that receive income from a variety of properties.

A company that qualifies as a REIT generally is permitted to deduct dividends paid to stockholders from its taxable income, which reduces the amount ofUnited States of America (USA) corporate-level tax the REIT is required to pay. As a result, and to comply with certain (USA) distribution requirements applicable to REITs, most REITs distribute at least 100% of their taxable income to stockholders and, therefore, do not pay USA federal corporate-level taxes in most circumstances.

Most USA states follow this USA federal tax treatment and allow REITs to deduct dividends paid to stockholders from their taxable income for USA state tax purposes. Certain REIT subsidiaries, however, are fully subject to their respective Country / federal and or state corporate-level income taxes, such as Australian Managed Investment Trusts (MIT).

The Safe Quality Food certification, SQF for short, is a rigorous and credible food safety and quality program that is recognised by food producers, retailers, foodservice providers, and quick service restaurant service providers around the world.  It is a Global Food Safety Initiative (GFSI)-recognised food safety and quality code designed to meet industry, customer, and regulatory requirements.  It encompasses all sectors of the food supply chain – from farm to fork – including Storage and Distribution.

Americold common stock can be purchased on the open market through any registered broker.

Complete system failures are extremely rare events and we’re proud of our 99.99% systems availability record.  This is supported by our complete backup of 100% of our files in our disaster recovery replication environment.  We employ high availability disaster recovery solutions that are tested as a part of our SOX compliance to ensure systems availability and our IT infrastructure provides IT service from two separate data centers.

Visit our Facilities page to see our latest locations.

Absolutely! We have a team dedicated to reviewing requests and working with current and new customers on solution development. Please submit requests either through your Account Manager or to info@new.americold.com.au.

Firstly, we have very little need to share customer data, and only then share only what’s necessary.  We classify our customers’ data as confidential and add additional layers of security and monitoring to warrant adequate protections over that proprietary information.  The full details of our security protocols are not made public.